Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at narce200@icloud.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at narce200@icloud.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Returns
We accept returns within 30 days of delivery for eligible items.

To be eligible for a return:

  • The item must be unused, unworn, and in original packaging

  • A receipt or proof of purchase is required

Non-returnable items

  • Gift cards

  • Final sale items (if clearly marked as such)

Refunds
Once your return is received and inspected, we will notify you of the approval status.

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 10 business days

  • Your bank or credit card company may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at:
📧 narce200@gmail.com
(You may later replace this with a store-branded email like support@smartfamdeals.com)

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective

  • Original shipping charges are non-refundable

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos, and we’ll make it right.

Exchanges
The fastest way to receive a replacement is to return the item and place a new order once the return is approved.